Contact your teacher or supervisor in the following issues:
Contact email@example.com in the following issues:
Submission of a file did not succeed because of an error notice "There was an error trying to create the submission in Turnitin. Message: Your submission must contain 100 characters or more. | Code: 0"
Contact firstname.lastname@example.org for pedagogical and technical support:
If plagiarism is suspected, contact the investigator of your School (Head of Academic Affairs).
Turnitin informs about breaks and temporary delays via https://twitter.com @TurnitinStatus.
See also Students Q & A
|Issue||What kind of problems does it cause?||How to deal with the issue?|
|Student's consent is required although submissions are not saved in Turnitin student papers repository (while submitting in Moodle)||Students might find it confusing that they can not submit papers without checking the consent box even if submissions are not saved in the repository.||Papers are not saved in the repository by default. If you change this setting, inform students in Summary.|
|Some students get the error notification "Exception - User not found" while submitting their papers into Turnitin submission box in Moodle.||Some students can submit their papers fine, but some can not.||Teacher can enroll students manually in Submission Inbox > Enroll All Students.|
|There is no such option as "Institutional Repository" (Aalto University Repository) in the setting Store Student Papers any more.||If submitted papers need to be compared against each other, there is only one option, Standard Repository, to choose. This is a feature of Moodle-Turnitin integration version (Moodle Direct V1) we have in production in Aalto University at the moment. Turnitin Pilots were run in version Moodle Direct V2 which included two options for saving student papers: Institutional Repository (Aalto University Repository) and Standard Repository (global repository). "Institutional Repository" was seen as an option for papers including confidental information.||If submitted papers should be checked against each other, choose Standard Repository in Store Student Papers setting.If papers are considered confidental, "No Repository" can be chosen.|