Turnitin services will be mostly unavailable during a scheduled maintenance period on Saturday, September 19, 2015 from 5-9 p.m. (Finnish time).
Contact turnitin(at)aalto.fi for pedagogical and technical support:
- Ask for a 2-3 hour Turnitin training (and see MyCourses trainings and MyCourses instructions if needed)
- Request consulting for course development or thesis supervising with Turnitin
- Report technical problems
- Request a paper removal from the Turnitin student papers repository. You need to provide the paper ID to be removed.
- Ask questions or suggest improvements to these instructions.
If plagiarism is suspected, contact the investigator of your School (Head of Academic Affairs).
Turnitin informs about breaks and temporary delays via twitter.com/turnitinstatus
Contact your teacher or supervisor in the following issues:
Contact turnitin(at)aalto.fi in the following issues:
Student Frequently Asked Questions and Known issues
I tried to submit my paper into Turnitin submission box for the first time, but I could not proceed. What went wrong?
I don't manage to submit a paper without checking the consent box although the paper should not be saved in the repository. I wonder, whether my paper is saved in the Turnitin student papers repository (comparison database) or not?
"Exception - User not found" notification prevents me to submit the paper. What can I do?
E-mail the notification to the teacher. Teacher can fix the issue.
Why does file upload into Moodle Turnitin submission box last so long (over 2 minutes)? It seems "frozen".
"Error in uploading" prevents me submitting a file. What went wrong?
Check that the file type is among the accepted ones: Check the accepted file types in Turnitin and other tips for solving the uploading error.
"There was an error trying to create the submission in Turnitin. Message: Your submission must contain 100 characters or more. | Code: 0"
There should not be more than one dot (the dot just before the file extension such as .pdf) in the file name
What if I do not give my consent to save my paper in the Turnitin student papers repository? How can I submit?
Contact your teacher or supervisor how to submit your paper. However, the teacher can check your paper with Turnitin Originality Check without saving it in the repository.
How long do I have to wait for the originality report of my paper?
My paper was saved in a repository and I want it removed.
You can send the paper ID (it is found in the submission box) and a request to remove the paper from the comparison database to firstname.lastname@example.org
Faculty Frequently Asked Questions and Known issues
|Issue||What kind of problems does it cause?||How to deal with the issue?|
Student's consent is required although submissions are not saved in Turnitin student papers repository (while submitting in Moodle)
Students might find it confusing that they can not submit papers without checking the consent box even if submissions are not saved in the repository.
Papers are not saved in the repository by default. If teacher changes this setting, students should be informed in Summary.
Some students get the error notification "Exception - User not found" while submitting their papers into Turnitin submission box in Moodle.
Some students can submit their papers fine, but some can not.
Teacher can enroll students manually in Submission Inbox > Enroll All Students.
An error notification "Duplicate copies of the same Turnitin assignments were found..." appears. This happens, when a Turnitin activity (or several) has been copied or imported to this workspace or this activity has been copied to another workspace. The copied Turnitin activity is still connected to the former workspace (or activity) in Turnitin's end of service.
The copies of the activity can not be used.
Note! There are 2 possible solutions: Create a new Turnitin activity (or several) or email a link of the course workspace to email@example.com and ask to reset Turnitin activities.
Turnitin support news
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Copying / importing a Turnitin assignment -activity causes an issue that can be fixed
Importing a Turnitin assignment activity causes an issue, that fortunately can be fixed. The case has been described in Turnitin support > Faculty Frequently Asked Questions and Known issues
|Duplicate of the same Turnitin assignment and the solution|