Feedback and Support

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Contact your teacher or supervisor in the following issues:

  • features of the Turnitin submission box in your course
  • interpretation of the Turnitin originality check report
  • a course key (for the course workspace in moodle.aalto.fi)

Contact turnitin@aalto.fi in the following issues:

  • Technical problems in Turnitin submission box (others than a course key)
  • A request of removing your work from the Turnitin student papers repository (Aalto specific or global). Give the ID of the work to be removed. It can not be removed until the assignment has been graded.
  • Suggestions to improve Turnitin service or instructions in Aalto University.

Questions and answers + known issues

  • I tried to submit my paper into Turnitin submission box for the first time, but I could not proceed. What went wrong?
    • When using Turnitin submission box for the first time Turnitin asks you to agree the Turnitin User Agreement in a pop-up window. If pop-ups are disabled in your browser, you can not proceed. Solution: enable pop-ups (see browser settings) or add https://www.turnitin.com to the exceptions of the blocker.
    • Choose English in Moodle interface. After the latest update finnish interface in Moodle blocks agreeing the Turnitin User Agreement
  • I don't manage to submit a paper without checking the consent box although the paper should not be saved in the repository. I wonder, whether my paper is saved in the Turnitin student papers repository (comparison database) or not?
    • Unfortunately, the check box function contains a bug: checking the consent box is always compulsory whether the paper is saved in the repository or not. As default, papers are not saved in the repository, but a teacher can change the settings of the submission box. If there is no information about this feature in the submission box, please, ask the teacher about it.
  • My paper was saved in  you can send the paper ID (it is found in the submission box) and a request to remove the paper from the comparison database to turnitin@aalto.fi
  • "Exception - User not found" notification prevents me to submit the paper. What can I do?
  • Why does file upload into Moodle Turnitin submission box last so long (over 2 minutes)? It seems like the screen had been "frozen".
  • An error notice "Error in uploading" prevents me submitting a file. What went wrong?
  • Submission of a file did not succeed because of an error notice "There was an error trying to create the submission in Turnitin. Message: Your submission must contain 100 characters or more. | Code: 0"

    • There should not be more than one dot (the dot just before the file extension such as .pdf) in the file name
  • How long do I have to wait for the originality report of my paper?
    • Depending on the file size of your paper and the amount of submissions into the service, generating the report takes few minutes or up to 24 hours.
    • You can also check @TurnitinStatus (https://twitter.com) if there are temporary delays of breaks in the service.