Virtual Nordic ISS Seminar Consortium

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Below you can see the list of past seminars. 

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titleSeptember 4 - Aalto University School of Business

Information Systems Science at Aalto University School of Business has a strong focus on empirical studies and active cooperation with companies. Besides theoretical contributions, ISS studies often emphasize practical relevance. Our research deals with adoption, use and impacts of ICT on consumers, companies, and society at large. We use multi-disciplinary approaches and apply theories from a number of reference disciplines, including management, organization sciences, marketing, and economics. Wide range of both qualitative and quantitative methods are used and often triangulated. Research teams and projects are encouraged. Most projects have both national and international partners, and the results of our research are targeted at top tier academic journals. Read more.

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titleEsko Penttinen's Presentation

Understanding the Development of Latent Skill Erosion in the Age of Knowledge-Work Automation

With Tapani Rinta-Kahila, Antti Salovaara, and Wael Soliman.

Abstract: Information systems enable organizations to automate more and more of their knowledge-work tasks. Though offering higher efficiency and lower costs, automation can exacerbate erosion of humans’ skills. Scholars have charted antecedents to technology-induced skill erosion but have not examined how dividing the work between humans and automated systems affects that erosion over time. To identify such mechanisms, the authors conducted a case study of an accounting firm where workers gradually lost their skills through years of reliance on software’s automated functions. Analysis building on Braverman’s classic distinction between conception and execution found that when data‑processing tasks’ execution was assigned to automation, the accountants’ skills began to erode as they relinquished their conception of the tasks. The article explains why skill erosion is a process that may occur latently, acknowledged by neither workers nor managers. It discusses these insights’ implications for theory and practice, also identifying directions for future research.

You can see the slides here.

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titleYong Liu's Presentation

Robotic Service Property and Service Performance: Modeling the Effect of Robotic Cuteness on Users Responses - Research-in-progress

Abstract: Even though AI service robots, with anthropomorphic features, are expected to replace human personal to offer customers services, recent laboratory studies warn about consumers resistance to such replacement due to the barriers, such as a lack of trust and perceptions of threats. In this study, we explore consumers evaluations on utilitarian, hedonic and anthropomorphic properties of AI service robots, and their respective impacts on consumers responses (customer satisfaction and delight) in real business contexts of hotel operations. Through studying consumer reviews on robotic service of the hotels implementing AI service robot, we find that consumers evaluations on utilitarian property associates with a high customer satisfaction, while evaluations on hedonic property lead to customer delight. Evaluations on robot anthropomorphic property of cuteness increase both customer satisfaction and delight. Compared to the customers without using robotic service, customers who used robotic service expressed more joy in their reviews. and are more likely to re-patronage the service brand, resulting in more future customer reviews. Through an analysis of over 12 million customer reviews, we demonstrated that hotels deploying service robots achieve significant better business performance than the hotels not implementing the service.

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titleSeptember 11 - Copenhagen Business School
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titleTill Winkler's Presentation

IT Service Management Practices, Capability, and Strategies for the Digital Era

You can see the slides here.

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titleAttila Marton's Presentation

Digital Ecology

The notion of digital ecosystem has become a fruitful metaphor for examining the contemporary effects of digitalization across boundaries of organization, industry, lifeworld, mind, and body. In economic terms, the metaphor has inspired IS research into new kinds of business constellations while, in engineering terms, it has led to important insights into the design and governance of digital platforms. Approaching digital ecosystems studies in these terms, however, makes it difficult to trace and explain those effects of digitalization, which do not materialize predominantly in economic and engineering patterns. Hence, important relationships and their effects may go unnoticed. In response, I draw on the ecological epistemology of Gregory Bateson to complement economic and engineering approaches with an ecological understanding of digital ecosystems. Such an understanding, I argue, expands the possibilities for tracing and explaining the wide reaching, boundary crossing effects of digitalization and the runaway dynamics they may lead to. I suggest to do this based on three tenets of ecological thinking: (1) part-of-ness – phenomena are to be observed as always part of a larger ecosystem; (2) systemic wisdom – ecosystems have limits, which need to be respected; and (3) information ecosystems – ecosystems are not mechanical but informational, cognitive systems. As my contribution, I propose six avenues for future IS research into digital ecology, examining digital ecosystems as actual rather than metaphorical ecological systems.