Turnitin support

1.1. "Turnitin Error" notification when agreeing Turnitin User Agreement

• When using Turnitin assignment inbox for the first time Turnitin asks you to agree the Turnitin User Agreement in a pop-up window. You might get "Turnitin error" notification when trying to agree the agreement. It can stem from your browser's settings. Enable pop-ups if they are disabled in your browser or add https://www.turnitin.com to the exceptions of the blocker. Some other settings might also produce Turnitin error. For example, check in Chrome settings that uBlock Origin or Ghostery are not on.

1.2. I don't manage to submit a paper without checking the consent box although the paper should not be saved in the repository.  I wonder, whether my paper is  saved in the Turnitin student papers repository (comparison database) or not?

• Unfortunately, the check box function contains a feature: checking the consent box is always compulsory whether the paper is saved in the repository or not, because in the same sentence you also assure that the submission is your own work. As default, papers are not saved in the repository, but a teacher can change the settings of the submission inbox. If there is no information about this feature in the submission inbox, please, ask the teacher about it. 

1.3. "Exception - User not found" or "API Warning Error: 212" notification prevents paper submission.

E-mail the notification to the teacher. Teacher can fix the issue.

1.4. "The email address needs to conform to Internet Standard RFC822" notification prevents paper submission.

Students of Open university get this notification if they have not activated their email connected to their Aalto account. The problem is solved after a student activates his/her email in the service https://password.aalto.fi/ and logs into MyCourses again.

1.5. 1Why does file upload into MyCourses Turnitin submission inbox last so long (over 2 minutes)? It seems "frozen".

Allow third party cookies or add an exception for turnitin.com in your browser (in Safari, third party cookies are blocked by default)

1.6. "Error in uploading" prevents me submitting a file. What went wrong? 

Check that the file type is among the accepted ones: Check the accepted file types in Turnitin and other tips for solving the uploading error.

1.7. "There was an error trying to create the submission in Turnitin. Message: Your submission must contain 100 characters or more. | Code: 0"

There should not be more than one dot (the dot just before the file extension such as .pdf) in the file name

1.8. What if I do not give my consent to save my paper in the Turnitin student papers repository? How can I submit?

Contact your teacher or supervisor how to submit your paper. However , the teacher can check your paper with Turnitin Originality Check without saving it in the repository.

1.9. How long do I have to wait for the originality report of my paper?

• Depending on the file size of your paper and the amount of submissions into the service, generating the report takes few minutes. If you resubmit your work it will take 24 hours to receive a new report.
• You can also check twitter.com/turnitinstatus for temporary delays of breaks in the service.

1.10. The originality report does not appear in the browser window that was opened.

If you are using Firefox browser, open the Turnitin report by clicking the similarity percentage with right mouse click and choosing "Open link in new tab" or "Open link in new window".

1.11. My paper was saved in a repository and I want it removed.

You can send the paper ID (it is found in the submission box) and a request to remove the paper from the comparison database to  turnitin@aalto.fi

1,1, The originality report does not appear in the browser window that was opened.

User waits something to happen but the browser window stays empty. This seems to happen with Firefox browser.

If you are using Firefox browser, open the Turnitin report by clicking the similarity percentage with right mouse click and choosing "Open link in new tab" or "Open link in new window" or try another browser.

1.2. Student's consent is required although submissions are not saved in Turnitin student papers repository (while submitting in MyCourses)

Students might find it confusing that they can not submit papers without checking the consent box even if submissions are not saved in the repository.

Papers are not saved in the repository by default. If teacher changes this setting, students should be informed in Summary.

1.3. students get the error notification "Exception - User not found" while submitting their papers into Turnitin submission box in MyCourses.

Some students can submit their papers fine, but some can not.

Teacher can enroll students manually in Submission Inbox > Enroll All Students.

1.4. A notification "API Warning Error: 212" appears when one tries to open a submission or when a student tries to submit.

Submitting or opening a submission is not possible. A connection between MyCourses and Turnitin does not work.

A teacher can click Enroll All Students button in the Submission inbox in order to refresh the connection between MyCourses and Turnitin. This action can last dozens of minutes, if there are plenty of students as workspace members.

The copies of the activity can not be used.

Note! There are 2 possible solutions: Create a new Turnitin activity (or several) or email a link of the course workspace to MyTeaching Support and ask to reset Turnitin activities.

1.6. Duplicate submissions are shown in the submission inbox and at least the other one has the status Pending. Duplicates appear after the originality report of the paper is generated, if Turnitin view of the submission is opened earlier while an originality report is still waited for the paper.

How to make the duplicate disappear.

Click the refresh icon for either submission row in the submission inbox. Note, that clicking the Refresh Submissions button at the top does not fix this.

1.7. Sorting submissions in the submission inbox at the MyCourses end does not sort the submissions at the Turnitin end of the service. Submissions at the Turnitin end are sorted out according to similarity percentages so that the biggest one is the first.

Assessing submissions according to alphabetical order of students' names or according to submission times is not supported in Turnitin GradeMark view.

Assess papers in GradeMark view following the order what it supports. Given grades are also seen at the MyCourses end in Submission Inbox and in Grades (automatic summary of assingments and their grades) where they are sorted according to alphabetical order of students' names.