Below you can see the list of past seminars.
Information Systems Science at Aalto University School of Business has a strong focus on empirical studies and active cooperation with companies. Besides theoretical contributions, ISS studies often emphasize practical relevance. Our research deals with adoption, use and impacts of ICT on consumers, companies, and society at large. We use multi-disciplinary approaches and apply theories from a number of reference disciplines, including management, organization sciences, marketing, and economics. Wide range of both qualitative and quantitative methods are used and often triangulated. Research teams and projects are encouraged. Most projects have both national and international partners, and the results of our research are targeted at top tier academic journals. Read more.
Understanding the Development of Latent Skill Erosion in the Age of Knowledge-Work Automation
With Tapani Rinta-Kahila, Antti Salovaara, and Wael Soliman.
Abstract: Information systems enable organizations to automate more and more of their knowledge-work tasks. Though offering higher efficiency and lower costs, automation can exacerbate erosion of humans’ skills. Scholars have charted antecedents to technology-induced skill erosion but have not examined how dividing the work between humans and automated systems affects that erosion over time. To identify such mechanisms, the authors conducted a case study of an accounting firm where workers gradually lost their skills through years of reliance on software’s automated functions. Analysis building on Braverman’s classic distinction between conception and execution found that when data‑processing tasks’ execution was assigned to automation, the accountants’ skills began to erode as they relinquished their conception of the tasks. The article explains why skill erosion is a process that may occur latently, acknowledged by neither workers nor managers. It discusses these insights’ implications for theory and practice, also identifying directions for future research.
Robotic Service Property and Service Performance: Modeling the Effect of Robotic Cuteness on Users Responses - Research-in-progress
Abstract: Even though AI service robots, with anthropomorphic features, are expected to replace human personal to offer customers services, recent laboratory studies warn about consumers resistance to such replacement due to the barriers, such as a lack of trust and perceptions of threats. In this study, we explore consumers evaluations on utilitarian, hedonic and anthropomorphic properties of AI service robots, and their respective impacts on consumers responses (customer satisfaction and delight) in real business contexts of hotel operations. Through studying consumer reviews on robotic service of the hotels implementing AI service robot, we find that consumers evaluations on utilitarian property associates with a high customer satisfaction, while evaluations on hedonic property lead to customer delight. Evaluations on robot anthropomorphic property of cuteness increase both customer satisfaction and delight. Compared to the customers without using robotic service, customers who used robotic service expressed more joy in their reviews. and are more likely to re-patronage the service brand, resulting in more future customer reviews. Through an analysis of over 12 million customer reviews, we demonstrated that hotels deploying service robots achieve significant better business performance than the hotels not implementing the service.
IT Service Management Practices, Capability, and Strategies for the Digital Era
The notion of digital ecosystem has become a fruitful metaphor for examining the contemporary effects of digitalization across boundaries of organization, industry, lifeworld, mind, and body. In economic terms, the metaphor has inspired IS research into new kinds of business constellations while, in engineering terms, it has led to important insights into the design and governance of digital platforms. Approaching digital ecosystems studies in these terms, however, makes it difficult to trace and explain those effects of digitalization, which do not materialize predominantly in economic and engineering patterns. Hence, important relationships and their effects may go unnoticed. In response, I draw on the ecological epistemology of Gregory Bateson to complement economic and engineering approaches with an ecological understanding of digital ecosystems. Such an understanding, I argue, expands the possibilities for tracing and explaining the wide reaching, boundary crossing effects of digitalization and the runaway dynamics they may lead to. I suggest to do this based on three tenets of ecological thinking: (1) part-of-ness – phenomena are to be observed as always part of a larger ecosystem; (2) systemic wisdom – ecosystems have limits, which need to be respected; and (3) information ecosystems – ecosystems are not mechanical but informational, cognitive systems. As my contribution, I propose six avenues for future IS research into digital ecology, examining digital ecosystems as actual rather than metaphorical ecological systems.
Digital institutionalization: The digital construction of reality.
Institutional reality is changing as a result of digitalization, and “Digital institutionalization” is changing the way we think about, and create the entities of institutional reality. The creation, exchange and use of institutional entities such as medical prescriptions, owners, traffic vehicles, patient records, products, purchase orders, money, insurances, taxes etc., are fundamental for society. Digital infrastructures are one of the most powerful forces of institutional change, because they change social interaction and practices on a mass scale. Digital infrastructures in institutional contexts mediates rights (deontic powers) conforming to conceptualizations, rules and norms. Digital institutionalization relates to the ontology status of information systems. Information systems are not just “Representations of reality” they are used to constitute digital institutional reality. This relates to ontological questions such as:
- What entities exists?
- How and where do they exist?
- How do we identify them?
However, these questions and the answers to them, are not only of interest for philosophical reasons. They have theoretical and practical implications for conceptual modelling, digital infrastructure design, and the digitalization of institutions and practices.
Facilitating the creation of sustainable digital innovation in the cultural heritage domain.
With Carl-Mikael Lönn
In this early research in progress we study digital innovations developed within an incubator program offered by the Swedish National Heritage Board. The incubator gives support to entrepreneurs and businesses in developing and realizing innovative ideas related to cultural heritage. The overall objective of the incubator is to promote innovation and entrepreneurship related to digitization, digital availability and digital dissemination. Through interviews, observations and secondary sources we investigate values that are enabled by the digital innovations, the innovation ecosystem surrounding digital innovations, the digital business models supporting the innovations, and co-creation and co-destruction of value.
All of the innovations increase the availability to the cultural heritage and many of the studied innovations augments and form a rich experience of the cultural heritage through different techniques such as augmented reality, virtual reality, immersive media and storytelling. Although, these promising innovations enriches and provide interesting ways to experience cultural heritage, we identified barriers for creating viable and sustainable digital business models. We also see an innovation ecosystem for digitalization of cultural heritage that includes several important players, where value is co-created and co-destructed. Contradictions in the relationships within the ecosystem are also observed, especially related to open data. By reasoning on these observations, we contribute with knowledge on how digital innovation within the cultural heritage can benefit from further incorporating the ideas of open innovation and co-creation.